Operations Management

Week 4 HRMD: See attached | Operations Management

See attached Unit4AssignmentHRMD.docx Unit 4 Assignment - HRMD 620 Case Study The company operates about 1,500 convenience stores. A sales assistant at

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See attached Unit4AssignmentHRMD.docx Unit 4 Assignment - HRMD 620 Case Study The company operates about 1,500 convenience stores. A sales assistant at one of the company’s stores was murdered while on duty on the second shift. The murder was widely publicized, and employees complained of inadequate security measures. As a result of the murder, 15 sales assistants telephoned the union requesting a union organization effort. The union sent representatives to 60 stores in the area where the murder had occurred and left union authorization cards. Two days later the company notified the union that an injunction had been issued during a prior union campaign prohibiting solicitation on company property. [Hint: Keep in mind that there is no date given when this injunction was filed and whether was still valid.]   The next workday, the company had a meeting with the store managers in the area and talked about the need to improve security. The company officials also discussed the union’s organization activities and reminded the managers of the “no solicitation” policy and stated that a union would not necessarily do the employees any good. Later that week, the company had an unprecedented meeting for all sales assistants. Approximately 1,200 sales assistants attended and were paid for their time. The company officials told the employees that they did not need a union and that the employees from the union could retrieve their authorization cards. The employees were asked to voice their complaints. Thus, the employees listed the following: · getting less than 40 hours work per week; · not having breaks; · not being paid for overtime work; · working alone at night; and · poor lighting at the stores. The next day the company sent a memo to all regional personnel directing that sales assistants should work a 40-hour workweek; canopy lights were installed at all the stores; a policy was adopted that no one would be required to work alone at night; and sales assistants began receiving wages for after-hours overtime work. The company posted “no solicitation” signs in all stores and directed that those signs be enforced; if the employees did not enforce the signs, they would lose their jobs. Later that month the company held further meetings with sales assistants, who again were paid for their time. They asked to select committee representatives to meet with management to discuss their complaints. Management officials left the room while the employees selected their representatives. The company made a list of the ten most frequently mentioned items from the employees’ recommended subjects for the committee to discuss.   Meanwhile, the union filed a representation petition with the NLRB seeking an election in a unit of all College Park, MD sales assistants. The company president told the managers to tell the sales assistants that if they joined the union, the company would close those stores. The first meeting of the Employee Management Committee was held and the ten priority items were listed, granting employees a new vacation policy, improved health-care benefits, sick days, change in holiday hours for pay, recognition of seniority ranks, and improved security systems. Not long after that, the company sent an additional memo around announcing other improvements in life, major medical, and accident insurance plans, in addition to death and family benefits and a revised disciplinary appeal system . [Hint: One has to wonder if this is a last-minute effort by Management, or an early Christmas gift for employees – but now is your time to consider the possibilities.] The union wants to file a complaint with the NLRB. What “unfair labor practice” claim(s) could it make? For each one, what defense would the company give? Use the specific terms and concepts covered in this course to support your analysis. Please limit your response to a maximum of 2-3 concisely written, double-spaced pages. Please make sure that you follow all directions (and review the rubric before you start your assignment). The basic outline for your answer will be: Introduction Definition of an unfair labor practice Analysis: Unfair labor practice claim(s) Union’s position for each Company’s position for each (Add as many rows as needed) Summary Reference(s) The chart is a tool to help you focus your thinking and to be sure that you provide both sides’ perspectives for each ULP. Your answer can be presented in it or via paragraphs. You are not required to incorporate the chart in your answer. Choose the method that explains your analysis clearly. However, please make sure that you are clear, concise, and complete. Unit4AssignmentRubric.pdf Case Study Rubric Criteria Excellent Good Satisfactory Needs Improvement Unsatisfactory Criterion Score Requi red eleme nts / 40 Qualit y of discus sion and analys is / 40 40 points Student thoroughly addresses all required elements of the case. 32 points Student addresses most required elements of the case 28 points Student addresses some of the required elements of the case. 24 points Student addresses a few of the required elements in the case. 0 points Does not meet minimum requirements for assignment 40 points The depth of discussion is excellent. All concepts are accurately described and employed. The analysis is very logical and well- supported. 32 points The depth of discussion is adequate. Most concepts are accurately described and employed. The analysis is mostly logical and adequately supported. 28 points The depth of discussion needs improvement. Some concepts are accurately described and employed. The analysis needs improvement and more support. 24 points The depth of discussion needs significant improvement. Few concepts are accurately described and employed. The analysis needs significant improvement and much more support. 0 points Does not meet minimum requirements for assignment 1/3 Criteria Excellent Good Satisfactory Needs Improvement Unsatisfactory Criterion Score Knowl edge of topic and readin gs / 40 Clarit y and Logica l Flow of Ideas / 40 40 points Overall, the student demonstrates an advanced understanding of the topic and the readings. 32 points Overall, the student demonstrates a competent understanding of the topic and the readings. 28 points Overall, the student demonstrates some knowledge of the topic and the readings. 24 points Overall, the student demonstrates a very limited knowledge of the topic and the readings. 0 points Does not meet minimum requirements for assignment 40 points The flow of ideas in the body of the response is logically organized. A clear argument is presented. 32 points The flow of ideas in the body of the response is mostly logically organized. A clear argument is presented. 28 points The flow of ideas in the body of the response is sometimes difficult to follow. There is not a clear argument. 24 points The flow of ideas in the body of the response is very hard to follow. There is not a clear argument. 0 points Does not meet minimum requirements for assignment 2/3 Total / 200 Overall Score Criteria Excellent Good Satisfactory Needs Improvement Unsatisfactory Criterion Score Gram mar, Spelli ng, and Sente nce Struct ure APA Style / 4040 points The analysis contains very few, if any, minor errors related to grammar, spelling, and sentence structure. Content is easy to understand. AND Student properly uses and cites resources 32 points The analysis contains minor errors related to grammar, spelling, and sentence structure; but, they do not distract the reader from the content. AND/OR Student mostly uses and cites resources properly 28 points The analysis contains many minor errors related to grammar, spelling, and sentence structure. They do distract the reader from the content. AND/OR Student sometimes cites uses or cites resources 24 points The analysis contains major errors related to grammar, spelling, and sentence structure. They do distract the reader from the content. AND/OR Student rarely cites resources 0 points Does not meet minimum requirements for assignment Excellent 180 points minimum Good 160 points minimum Satisfactory 140 points minimum Needs Improvement/Unsatisfactory 0 points minimum

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